Web Space?

[addlink]

Hi guys,
Since the help desk is down due to the IP change, this is the only way to contact you.
Please turn of the logs and webalizer stats for my site (www.add-link.net) and delete them asap!
Those things are eating up my web space like crazy. :evil:

[RobTheGolfer]

I have removed the logs via Log Rotation in Plesk. In the future, you can do this yourself if you just click the domain in Plesk and then click "Log Rotation".

Regards,
Rob

[addlink]

Hmm, that still didn't clear up the web space. I guess that I need some more space and bandwidth.
How much is the additional space and bandwidth my friend?

[Ronny]

What is your current package? You can upgrade or stack packages from our hosting plans, http://www.acunett.com/hostingplans/

[addlink]

I don't know but I think that I have 1 Gb/25 Gb plesk reseller plan. Is it posible to purchase a smaller plan than Plesk Silver Account because I really don't need that much space and bandwith?

[RobTheGolfer]

I don't know but I think that I have 1 Gb/25 Gb plesk reseller plan. Is it posible to purchase a smaller plan than Plesk Silver Account because I really don't need that much space and bandwith?

How much space/bandwidth would you like to add on? I will send you a quote via PM.

Regards,
Rob

[addlink]

Around 500-700 Mb of space and 5-7 Gb of Bandwidth.

[addlink]

I'm still waiting on that space and bandwidth to be added to my account.
How long is it gonna take?

[RobTheGolfer]

This has now been done.

Regards,
Rob

[addlink]

Thanks for the quick upgrade.

[addlink]

What are the IP's of Cincy server? I need to know that in order for me to give them to my customers.

[addlink]

One more thing. Can you setup a trial account on Cincy for me so that I can test the speed of it with one of my scripts?

[RobTheGolfer]

One more thing. Can you setup a trial account on Cincy for me so that I can test the speed of it with one of my scripts?

The IPs are 66.90.81.173 and 66.90.81.174

I beleive you already have an account on Cincy, don't you?

Regards,
Rob

[addlink]

No Sir, I don't have it.

[RobTheGolfer]

No Sir, I don't have it.

I have sent you a PM.

Regards,
Rob

[addlink]

pm received. Let's start the move once the IP's have been switched on Godaddy.com (when they come back online).
Thankful again.

[addlink]

I have just changed IP's for my domain on godaddy.com. All That I'm waiting on is for the dns to propagate and then we can start moving domains and my customers. Please send me a list of the things that I need to do before you can move the files from the old server to the new one.
Thankful in advance!

[RobTheGolfer]

1. Add all domains and setup hosting for them in new server
2. Add all email accounts for domains
3. Give us a list of any needed perl modules or any other special programs to be installed that will make the server accept your scripts correctly
4. Give us the word and we will transfer the data.

Regards,
Rob - AcuNett

[addlink]

Ok, got it. Just waiting on one of my customers to reply to my e-mail I've sent him. I have one more question.
Do I have to change DNS records for my domain in Plesk 6.0?

[RobTheGolfer]

Ok, got it. Just waiting on one of my customers to reply to my e-mail I've sent him. I have one more question.
Do I have to change DNS records for my domain in Plesk 6.0?

You will need to ass the corrected NS records. By default, Plesk uses "ns.domain.com" as a NS record. Simply delete that record and replace it with 2 NS records for the nameservers the domain is using.

Regards,
Rob

[addlink]

Ok, I deleted NS record (ns.add-link.net) and I added 2 A records for ns1 and ns2. Is that ok?

[addlink]

Ok, here is the setting that I have right now:
ns. add-link. net. A 66. 90. 81. 170

add-link. net. A 66. 90. 81. 170

webmail. add-link. net. A 66. 90. 81. 170

mail. add-link. net. A 66. 90. 81. 170

ns1. add-link. net. A 66. 90. 81. 173

ns2. add-link. net. A 66. 90. 81. 174

ftp. add-link. net. CNAME add-link. net.

www. add-link. net. CNAME add-link. net.

add-link. net. MX 10 mail. add-link. net.

66. 90. 81. 170/24 PTR add-link. net

Is that ok?

[RobTheGolfer]

Ok, here is the setting that I have right now:
ns. add-link. net. A 66. 90. 81. 170

add-link. net. A 66. 90. 81. 170

webmail. add-link. net. A 66. 90. 81. 170

mail. add-link. net. A 66. 90. 81. 170

ns1. add-link. net. A 66. 90. 81. 173

ns2. add-link. net. A 66. 90. 81. 174

ftp. add-link. net. CNAME add-link. net.

www. add-link. net. CNAME add-link. net.

add-link. net. MX 10 mail. add-link. net.

66. 90. 81. 170/24 PTR add-link. net

Is that ok?

That will work, however, to optimize the DNS, you should do this:

ns. add-link. net. A 66. 90. 81. 170 <--------- remove that record

ns1.add-link. net. A 66. 90. 81. 173 <--------add that record

ns2.add-link. net. A 66. 90. 81. 174 <--------add that record

Regards,
Rob

[addlink]

Here is is now:

add-link. net. A 66. 90. 81. 170

webmail. add-link. net. A 66. 90. 81. 170

mail. add-link. net. A 66. 90. 81. 170

ns1. add-link. net. A 66. 90. 81. 173

ns2. add-link. net. A 66. 90. 81. 174

ftp. add-link. net. CNAME add-link. net.

www. add-link. net. CNAME add-link. net.

add-link. net. MX 10 mail. add-link. net.

66. 90. 81. 170/24 PTR add-link. net.

Is this one ok my friend?

[RobTheGolfer]

All you are missing now is the two NS records for ns1.add-link.net and ns2.add-link.net. I am not sure how I missed those earlier! My mistake. :-D

Regards,
Rob

[addlink]

Which redords am I missing (NS or A)? A records are already there. But not NS records. Do I need to add NS records for both of them too?

[RobTheGolfer]

Yes, the nameservers need both A and NS records for the add-link.net domain only. The other domains that use the add-link nameservers will need to only have the two NS records.

Regards,
Rob

[addlink]

Ok, What do I put there? Here is the thing provided in the dns panel:

Add NS record for zone add-link. net



Enter domain name: .add-link. net.

Enter nameserver: *

* Required fields.


Plus that what do I need to put there for my customers?

[RobTheGolfer]

Put ns1.add-link.net and leave the other field blank. You need to do that for both nameservers and for all of your customer's domains that use your nameservers.

Regards,
Rob

[addlink]

I just pinged my domain (www.add-link.net) and here are the results:

PING add-link.net (66.90.81.170) from 66.98.128.31 : 56(84) bytes of data.
64 bytes from . (66.90.81.170): icmp_seq=2 ttl=54 time=49.5 ms
64 bytes from . (66.90.81.170): icmp_seq=3 ttl=54 time=48.8 ms
64 bytes from . (66.90.81.170): icmp_seq=4 ttl=54 time=47.9 ms
64 bytes from . (66.90.81.170): icmp_seq=5 ttl=54 time=45.2 ms

--- add-link.net ping statistics ---
5 packets transmitted, 4 received, 20% loss, time 4048ms
rtt min/avg/max/mdev = 45.286/47.908/49.599/1.649 ms

It's been like that since yesterday. How come It's showing the new IP but when I click on www.add-link.net, it still shows the index page on Chicago server instead of the default page on the new server?

[RobTheGolfer]

http://www.add-link.net/ shows the default page of the new server now.

Hit Crtl+F5 in your browser to see the new version.

Regards,
Rob

[addlink]

Not to me my friend. I guess it's this lousy T2 Bellsouth.net line.

[RobTheGolfer]

Not to me my friend. I guess it's this lousy T2 Bellsouth.net line.

It may take another few hours for Bellsouth to update their DNS servers because all ISPs do this at different times of the day.

Regards,
Rob

[addlink]

Ok, let's start with moving. Can you move www.delinks.net.

[addlink]

Let's move the next domains:
1. www.add-link.net
2. www.alnsurf.com
3. www.bosnijaconstruction.com
4. www.degiftshop.com
5. www.fromerec.co.uk
6. www.realtide.com
7. www.webamoeba.co.uk

Thanks for moving www.delinks.net. I tried search engine. The search engine is a bit slow but at least it is stable (on the advertiser and affiliate side). I'm still getting few errors on the admin part of it but it's ok. Right after you move all of the domains mentioned above please send me a pm and I'll make a payment for the new server. Don't forget to add the birthday thing to my new account my friends. YOU GUYS ARE THE BEST OF THE BEST! :-D :-D :-D :-D

[RobTheGolfer]

Let's move the next domains:
1. www.add-link.net
2. www.alnsurf.com
3. www.bosnijaconstruction.com
4. www.degiftshop.com
5. www.fromerec.co.uk
6. www.realtide.com
7. www.webamoeba.co.uk

Thanks for moving www.delinks.net. I tried search engine. The search engine is a bit slow but at least it is stable (on the advertiser and affiliate side). I'm still getting few errors on the admin part of it but it's ok. Right after you move all of the domains mentioned above please send me a pm and I'll make a payment for the new server. Don't forget to add the birthday thing to my new account my friends. YOU GUYS ARE THE BEST OF THE BEST! :-D :-D :-D :-D

Ronny will move those domains later today. He will PM you when he is done. :)

[addlink]

Thank You :-D :-D :-D :-D :-D :-D

[addlink]

Any news on transfer my friends?

[Ronny]

It should be done within a few hours, your add-link.net website is around 1 GB large.

[addlink]

Ok, Thanks. Don't forget to move the MySQL databases.

[addlink]

Hi guys,
What is taking so long with this transfer? I just received few complaints from my customers. They can't login to their accounts on my search engine.
They are getting 500 Internal Server Error. I also tried the search engine and it does the same thing.

[addlink]

Plus that the websites of all of my hosting customers have not been moved to the new server. :? :o :( Is there a problem?

[Ronny]

Can you submit a ticket with the databases on chicago server and their corresponding usernames.

I'll need you to create the databases again on cincy and give me the usernames you assigned them.

[addlink]

I don't have the usernames of the databases since I don't have access to Chicago server anymore. How do I access it to get that info?

[addlink]

Hey Yo, 33 hours after the request they still have not been transfered. :shock: :shock: :shock: :shock:

[RobTheGolfer]

Hey Yo, 33 hours after the request they still have not been transfered. :shock: :shock: :shock: :shock:

Sites were transferred, however, some problems obviously occured because some sites aren't online correctly. Ronny is looking at these problems now. :)

[addlink]

I tried moving the database for www.alnsurf.com and it did not work.
The database has been moved but unable to connect to it via http.

[RobTheGolfer]

I tried moving the database for www.alnsurf.com and it did not work.
The database has been moved but unable to connect to it via http.

Please open a ticket with the DB name, user and password. Thanks!

[addlink]

Rob, I do not have a passwords for all of the databases. Same thing is for my hosting customers databases. That is another bad thing about Plesk :evil: . It does not let you see the database passwords in the admin part of the Plesk.

[Brian Puccio]

Why should it let you? Plesk is just an interface to a bunch of things all runnign on the server. Any program that would let Plesk know the passwords could also let any other programs on the server know the passwords. MySQL letting another program know it's user passwords is a very bad thing. One should never be able to look up a users password. Even at a command prompt, a root user can't just view another user's password flat out. A root user can su - over to them or change the password, but not know the original.

A good program worth it's salt won't even store passwords, rather a hash of the password. Of course, this makes password retrevial in case you forget impossible, necessattatin a password reset. (It's also how forums like vBul store userpasswords)

Remembering your passwords is key. But since you forgot them, just look in the configuration files of all your PHP scripts, it has the database name, the database user, and the database password for that user saved right in there so PHP can connect.

[addlink]

Brian here is a good question for you. WHY WOULD BE A BAD THING FOR MySQL TO LET YOU SEE YOUR OWN PASSWORDS?? In my case I have 27 MySQL Databases for 6 different websites. Every one of then is using a diferent password (for security reason). Would you be able to remember those passwords from a long time ago?? Do you see my point here?

[RobTheGolfer]

Brian here is a good question for you. WHY WOULD BE A BAD THING FOR MySQL TO LET YOU SEE YOUR OWN PASSWORDS?? In my case I have 27 MySQL Databases for 6 different websites. Every one of then is using a diferent password (for security reason). Would you be able to remember those passwords from a long time ago?? Do you see my point here?

I understand both yours and Brian's points here. I do recemmend you have passwords on all DBs, however, you may want to write them down on a peice of paper at your home so you can refer to that page when transferring them. :)

[addlink]

I know Rob, but those databases are at least 2 years old. Even if I had those passwords written down the paper would be gonne by now my friend.

[addlink]

So, what do I do now? I'm still getting that Internal Server Error on my search engine plus I'm still missing all of the databases. Please give me an idea on this thing?

[addlink]

Hey Brian, I took on your advice and search for database info's in the files and I was able to restore half of the domains.

[RobTheGolfer]

So, what do I do now? I'm still getting that Internal Server Error on my search engine plus I'm still missing all of the databases. Please give me an idea on this thing?

Please tell us all of the problems you are having in the ticket you have open with us because we have multiple techs constantly checking the ticket system while we only check the fourms once every few hours.

Regards,
Rob

[addlink]

Problem has been posted in the tickets couple of times and it still has not been fixed my friend.

[RobTheGolfer]

Problem has been posted in the tickets couple of times and it still has not been fixed my friend.

I see in the ticket Ronny asked you to check the error_logs and also tell us which Perl Modules are required for these scripts. Please respond with that information and he can go from there.

Thanks,
Rob

[addlink]

The ticket has been updated. You now have a complete info on it there.

[addlink]

I found the problems.Here they are:
1. Wrong paths to the files
2. 20%-40% of the files are now at 0 kb after the transfer :o :shock:
Can't fix any of them because of that 552 error. :( Can you fix that error so that I can upload the backup files from my own computer?